Product documentation

Guides for requests, templates, client portals, analytics, and security - everything your team needs to run document collection at scale.

Managing Requests

Track all your document requests in one place. Filter by status, client, or due date to stay organized.

Request Dashboard

The requests dashboard is your command center for tracking all document collection activity:

  • Overview Cards: At the top of the dashboard, see quick stats including total active requests, completion rate, overdue requests, and requests due this week.
  • Request List: View all requests in a sortable table showing title, client name, status, due date, and last activity. Click any request to view full details.
  • Filters: Filter by status (Pending, In Progress, Submitted, Approved), client, template, date range, or priority level. Save frequently used filter combinations for quick access.
  • Search: Use the search bar to find requests by title, client name, or template name. Search is instant and works across all your requests.
  • Status Indicators: Color-coded badges show request status at a glance. Red indicates overdue, yellow for due soon, green for completed, and blue for in progress.
  • Quick Actions: Hover over any request to reveal quick action buttons: send reminder, view details, download submission, or archive.

Bulk Actions

Save time by performing actions on multiple requests simultaneously:

  • Select Multiple: Check the boxes next to requests or use "Select All" to choose all visible requests. The bulk action toolbar appears when you have items selected.
  • Send Reminders: Send reminder emails to all selected clients who haven't completed their submissions. Customize the reminder message before sending.
  • Update Due Dates: Extend or change due dates for multiple requests at once. Useful when you need to give all clients more time.
  • Change Status: Move multiple requests to a different status (e.g., mark as "Under Review" or "Approved") in one action.
  • Archive Requests: Archive completed or cancelled requests to keep your dashboard clean. Archived requests can be restored later if needed.
  • Export Data: Export submission data from multiple requests to CSV or download all files as a ZIP archive.

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